Patient Care Navigator | Access & Care Coordination

CareMore Health; United States; Remote; USD 36,000 - 55,000; Full time

Job summary

CareMore Health seeks a Care Navigator II to support patients and families by coordinating appointments, care team communication, community resources, and follow-up activities. The role handles routine to moderately complex navigation needs under moderate supervision, applying working knowledge to standard workflows.

Responsibilities include coordinating access activities, identifying barriers to care, and communicating next steps empathetically, while tracking actions in designated systems and

Responsibilities

• Coordinate patient access activities including appointment scheduling, referral follow-up, resource connection, and care team communication.
• Review patient information to identify common logistical, financial, social, or operational barriers to care access.
• Resolve moderately non-routine scheduling, documentation, or service coordination issues within established procedures.
• Communicate next steps to patients and families in a clear, empathetic, and culturally responsive manner.
• Track outreach, pending actions, completed tasks, and unresolved barriers in designated systems.
• Partner with clinical, operational, payer, and community resource teams to support timely patient follow-up.
• Escalate clinical concerns, complex access barriers, or situations outside established procedures to licensed clinical staff or leadership.

Job description

CareMore Health seeks a Care Navigator II to support patients and families by coordinating appointments, care team communication, community resources, and follow-up activities. The role handles routine to moderately complex navigation needs under moderate supervision, applying working knowledge to standard workflows.

Responsibilities include coordinating access activities, identifying barriers to care, and communicating next steps empathetically, while tracking actions in designated systems and