Patient Access & Care Navigator

Center for Family; Miami Gardens (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Zero-cost medical plan

13 paid holidays

Competitive PTO package

PSLF eligibility

501(c)(3) nonprofit

Job summary

Center for Family in Florida seeks a Patient Navigator to deliver high-quality patient engagement and customer service for our Federally Qualified Health Center (FQHC). The role focuses on outbound and inbound calls to educate patients about their CFCE assignment, the services we offer, and how to access care.

You will guide onboarding, assist with the Sliding Fee Discount Program, identify barriers to care, document interactions in the EHR, and coordinate with front office and clinical teams.

Qualifications

• High school diploma required; Associate’s degree in Social Work, Public Health, Health Administration, Human Services, or a related field preferred.
• Minimum of 2 years of experience in a Community Health Center or Federally Qualified Health Center (FQHC) setting, patient outreach, case management, or community health work preferred.
• Florida Community Health Worker (CHW) Certification preferred, or willingness to obtain within 6 months of hire.
• Must pass a Level 2 background screening in accordance with Florida Statute and AHCA requirements.

Responsibilities

• Conduct outbound calls to patients listed on capitation rosters to inform them of their assignment to CFCE.
• Educate patients on available services, including primary care, dental, behavioral health, and specialty care.
• Guide new patients through the onboarding process and direct them to appropriate departments for scheduling.
• Follow up with patients regarding the Sliding Fee Discount Program, including eligibility, applications, and benefits.
• Identify barriers to accessing care and connect patients with appropriate internal or community resources.
• Screen patients for social determinants of health, including housing, food insecurity, and transportation needs.
• Collaborate with front office and clinical teams to coordinate appointments and ensure appropriate referrals.
• Provide exceptional customer service while addressing concerns and routing inquiries to the appropriate departments.
• Maintain accurate documentation of outreach, referrals, and patient interactions in the EHR and call-tracking system.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Participate in team meetings, training, and other assigned duties as needed.
• Perform other duties as assigned.

Skills

Verbal communication

Active listening

Customer service

EHR proficiency

Organizational skills

Time management

Attention to detail

Cultural competency

Trauma-informed communication

Behavioral health terminology

Bilingual: English/Spanish

Bilingual: English/Haitian Creole

Education

High school diploma

Associate’s degree in Social Work/Public Health/Health Administration/Human Services

Tools

EHR systems

Call-tracking system

Job description

Center for Family in Florida seeks a Patient Navigator to deliver high-quality patient engagement and customer service for our Federally Qualified Health Center (FQHC). The role focuses on outbound and inbound calls to educate patients about their CFCE assignment, the services we offer, and how to access care.

You will guide onboarding, assist with the Sliding Fee Discount Program, identify barriers to care, document interactions in the EHR, and coordinate with front office and clinical teams.