Patient Care Navigator & Liaison

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles, CA is seeking a patient services liaison to support a physician practice. You will assist patients in accessing system-wide services, coordinate care with physicians, and help streamline referrals. The role emphasizes service, problem-solving, and teamwork within a large academic health system.

The position requires strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment, with daily interaction across clinicians and staff.

Qualifications

• Must have ability to set priorities reflecting responsibilities.
• Ability to build productive relationships with Faculty, Staff, Admin and patients from diverse backgrounds.
• Ability to manage competing demands and maintain productivity.
• Excellent verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patients of varying health statuses.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and provide follow-up via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Managing competing demands

Verbal communication

Diplomacy with patients

Clinic coverage

Tools

Hospital computer systems

PC software

Job description

UCLA Health in Los Angeles, CA is seeking a patient services liaison to support a physician practice. You will assist patients in accessing system-wide services, coordinate care with physicians, and help streamline referrals. The role emphasizes service, problem-solving, and teamwork within a large academic health system.

The position requires strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment, with daily interaction across clinicians and staff.