Patient Care Navigator — High-Volume Call Center

Community Health Centers of the Central Coast, Inc.; Santa Maria (CA); On-site; USD 34,000 - 38,000; Full time

Job summary

Community Health Centers of the Central Coast, Inc. seeks a Navigation Center Representative to handle high-volume patient inquiries by phone, email, and EHR tasks. The role emphasizes scheduling, insurance verification, and patient education within a supportive team.

You will engage with patients to confirm appointments, explain eligibility for financial programs, and document details in the EHR, ensuring accurate and timely information while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service in a healthcare setting preferred.
• Knowledge of medical terminology is desirable.
• Bilingual abilities (English plus another language) are a plus.

Responsibilities

• Provides exceptional customer service to patients and staff using professional standards.
• Answers telephone courteously and follows scripts for patient calls.
• Handles high volume inquiries and directs callers when needed.
• Schedules, cancels, and reschedules appointments per guidelines.
• Verifies patient insurance and explains financial program options.
• Performs data entry and updates patient demographics and insurance in the EHR.
• Communicates with providers and staff via the EHR system.
• Participates in patient outreach and educates on CHCCC services.

Skills

Customer service

Verbal communication

Written communication

Bilingual (English+)

Education

High school diploma or GED

Medical Assistant training program

Certificate in Medical Assisting

Job description

Community Health Centers of the Central Coast, Inc. seeks a Navigation Center Representative to handle high-volume patient inquiries by phone, email, and EHR tasks. The role emphasizes scheduling, insurance verification, and patient education within a supportive team.

You will engage with patients to confirm appointments, explain eligibility for financial programs, and document details in the EHR, ensuring accurate and timely information while maintaining HIPAA compliance.