Patient Navigation & Scheduling Specialist

Community Health Centers of the Central Coast; Santa Maria (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Community Health Centers of the Central Coast is seeking a Navigation Center Representative in California. The role focuses on handling a high volume of inbound calls to schedule or adjust appointments, verify insurance, and guide patients through various processes within the EHR system.

Required is a high school diploma (or GED) with healthcare or medical assistant exposure preferred; bilingual abilities are a plus. A non-exempt, full-time position with competitive hourly wages applies.

Qualifications

• High school diploma or GED required.
• Medical Assistant training preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer service to patients and staff using AIDET standards.
• Handle high volume of patient calls and schedule appointments.
• Verify patient insurance and assist with financial programs as needed.
• Enter/update patient information in the EHR system and document messages.
• Coordinate with providers and staff to route calls appropriately.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Medical Assistant training program

Tools

EHR/EMR

Microsoft Office

Job description

Community Health Centers of the Central Coast is seeking a Navigation Center Representative in California. The role focuses on handling a high volume of inbound calls to schedule or adjust appointments, verify insurance, and guide patients through various processes within the EHR system.

Required is a high school diploma (or GED) with healthcare or medical assistant exposure preferred; bilingual abilities are a plus. A non-exempt, full-time position with competitive hourly wages applies.