Patient Services Navigator – Call Center

Lifelong Medical Care; Berkeley (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Flexible Spending Account

403(b) retirement plan

Job summary

LifeLong Medical Care in Berkeley seeks a Patient Services Representative to join our Call Center team. You will greet patients, register information, schedule appointments, and triage calls using NextGen EMP and EHR. A fast-paced environment requires accuracy, empathy, and clear communication with diverse patients.

This is a full-time role with a 40-hour workweek, offering comprehensive benefits. Bilingual English/Spanish is highly preferred to serve our community effectively.

Qualifications

• One year of multi-line telephone experience and/or one year as medical receptionist with scheduling and telephone experience.
• High school diploma/GED and basic computer skills with MS Office.
• Ability to read instructions and communicate effectively with staff and patients.
• Knowledge of basic medical terminology and organizational standards.

Responsibilities

• Answer incoming calls, register patients, and schedule appointments.
• Triage calls to departments and document messages in EHR/EPM.
• Verify demographics and insurance information for new/existing patients.
• Maintain KPIs for call volume, duration, and quality in a busy call center.
• Assist with onboarding and training of new Patient Services Representatives.
• Provide accurate information and refer to appropriate resources as needed.
• Use NextGen EMP and EHR for patient interactions and records.
• Work with a diverse patient population with empathy and professionalism.

Skills

Multi-line phone

Medical receptionist

Scheduling appointments

Typing 30 WPM

MS Office

Medical terminology

Verbal and written communication

Education

High school diploma

Tools

NextGen EMP

EHR systems

Job description

LifeLong Medical Care in Berkeley seeks a Patient Services Representative to join our Call Center team. You will greet patients, register information, schedule appointments, and triage calls using NextGen EMP and EHR. A fast-paced environment requires accuracy, empathy, and clear communication with diverse patients.

This is a full-time role with a 40-hour workweek, offering comprehensive benefits. Bilingual English/Spanish is highly preferred to serve our community effectively.