Patient Care Navigator – Clinic Services

Chinese Hospital; San Francisco (CA); Vor Ort; USD 38.000 - 56.000; Vollzeit

Zusammenfassung

Chinese Hospital Clinics is seeking a Care Coordinator to manage patient navigation, coordinate care plans, and liaise among primary care, specialists, and hospital teams. You will respond to patient inquiries, verify insurance, and collect referrals as part of a collaborative care approach.

The role emphasizes educating patients on conditions and treatment plans, maintaining accurate records, and adhering to hospital policies. Strong communication and organization are essential for success.

Qualifikationen

• Knowledge of insurance guidelines including HMO, PPO, Medicare, Medicaid, and other insurance payer systems.
• Commitment to the mission of care coordination.
• Proficiency in use of computer systems and software.
• Strong communication skills to interact with patients regarding medical claims and payments.
• Ability to take initiative, adapt to changing priorities, and work independently.
• Strong time management and prioritization skills.
• One to three years of experience in medical office setting.

Aufgaben

• Serve as the direct liaison between patients and the services they receive at primary care clinics and/or specialty care
• Respond to incoming telephone calls and emails from patients and private practices seeking care or coordinating care at Chinese Hospital Clinics
• Collect and verify insurance eligibilities; complete referral and/or authorization information for patients when appropriate
• Conduct intake assessment and navigate necessary services in designed treatment plans
• Consult and collaborate with health care providers and specialist to set up patient appointments appropriately according to scheduling and payer protocols
• Educate patients about their conditions, medications, and provide specific instructions to their treatment plans
• Maintain documentation of patient encounters and communications agreed with organization requirements
• Performs insurance verification and eligibility checks
• Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
• Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
• Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
• Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
• Assist front desk operation as necessary
• Accepts and performs other duties as assigned.

Ausbildung

High School Diploma or GED

Tools

Computer systems

Jobbeschreibung

Chinese Hospital Clinics is seeking a Care Coordinator to manage patient navigation, coordinate care plans, and liaise among primary care, specialists, and hospital teams. You will respond to patient inquiries, verify insurance, and collect referrals as part of a collaborative care approach.

The role emphasizes educating patients on conditions and treatment plans, maintaining accurate records, and adhering to hospital policies. Strong communication and organization are essential for success.