Bilingual Patient Care Navigator (English/Chinese)

Rendr; New York (NY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

401k match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA/Dependent Care

Zusammenfassung

Rendr in New York invites a dedicated Patient Care Navigator to join our team serving the Asian community across 100+ offices. You will coordinate patient services, verify insurance, and help schedule providers while maintaining accurate EMR records.

The role emphasizes compassionate communication, collaboration with reception and clinicians, and timely follow-ups on treatment plans. Eligible candidates have 1 year medical practice experience, strong data entry skills, and bilingual

Qualifikationen

• High School Diploma or equivalent; bachelor’s degree preferred.
• 1 year of work experience in a medical practice; mental health experience a plus; knowledge of medical terminology.
• Excellent verbal and interpersonal communication skills.
• Ability to multi-task and use multiple systems including MDLand; familiarity with EMR data entry and retrieval.
• Ability to work under pressure.
• Customer service orientation with caring, kind, and passionate demeanor.
• Bilingual in English and Chinese (Mandarin or Cantonese) required.

Aufgaben

• Follows the practice protocol, coordinates patient services for patient member as needed, ensure they receive comprehensive and personalized care.
• Conducts initial screening and brief assessment with patient on phone encounters under physician guidelines; maintains documentation of all patient encounters in the EMR system.
• Collaborates with medical receptionist to verify patient’s insurance eligibility and benefits and organizes schedules for providers to meet patients.
• Requests and obtains medical records of patient members from various internal and external parties, including but not limited to, primary care providers, specialists, hospitals and pharmacies.
• Scans, uploads, and attach documents to patient charts correctly, assists to maintain the accuracy of patient information in the EMR system.
• Follows up with patient to monitor condition and adherence to treatment plans under physician guidelines. Reports to providers with patients’ progress.
• Facilitates smooth and effective daily communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
• Supports patient care by e.g. generating patient letters and referral letters, filling out forms for special services etc.
• May assist to address patient’s medical inquiries, medication concerns and complaints under physician guidelines.

Kenntnisse

Verbal communication

Interpersonal skills

Customer service

Multi-tasking

Pressure tolerance

Bilingual English-Chinese

Ausbildung

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MDLand

EMR systems

Jobbeschreibung

Rendr in New York invites a dedicated Patient Care Navigator to join our team serving the Asian community across 100+ offices. You will coordinate patient services, verify insurance, and help schedule providers while maintaining accurate EMR records.

The role emphasizes compassionate communication, collaboration with reception and clinicians, and timely follow-ups on treatment plans. Eligible candidates have 1 year medical practice experience, strong data entry skills, and bilingual