Patient Care Navigator — Audiology Front Office (Full-Time)

CQ Partners; Bradenton (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Full-time hours

Paid holidays

PTO

Dental and vision insurance

Training provided

Job summary

Delta Hearing is seeking a dedicated Patient Service Representative for its audiology practice in Bradenton, FL. The role supports daily clinic operations, acts as the first point of contact with patients, and ensures accurate documentation and a smooth patient flow.

Responsibilities include greeting patients, scheduling, insurance verification, EMR data entry, and coordinating hearing aid orders. A fast-paced clinical environment requires strong communication and organizational skills.

Qualifications

• Experience in a medical front desk environment is preferred.
• Proficient with medical software systems and data entry.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to maintain accuracy in a fast-paced clinical setting.
• Respect for patient privacy and HIPAA compliance.

Responsibilities

• Greet and check in patients in person and over the phone.
• Answer multi-line phones and schedule appointments for providers.
• Perform patient check-out, collect payments, and process receipts.
• Verify insurance benefits and complete required documentation.
• Manage patient records and data entry in EMR/medical software.
• Coordinate hearing aid orders and ensure timely delivery.
• Communicate with vendors regarding inventory and supplies.
• Run appointment reminder protocols and generate reports.
• Maintain patient confidentiality per HIPAA regulations.
• Participate in ongoing clinical and administrative training.

Skills

Customer service

Multitasking

Organization

Communication

Tools

EMR software

Job description

Delta Hearing is seeking a dedicated Patient Service Representative for its audiology practice in Bradenton, FL. The role supports daily clinic operations, acts as the first point of contact with patients, and ensures accurate documentation and a smooth patient flow.

Responsibilities include greeting patients, scheduling, insurance verification, EMR data entry, and coordinating hearing aid orders. A fast-paced clinical environment requires strong communication and organizational skills.