Patient-First Medical Assistant & Front Desk Pro

The Hearing Center; Pensacola (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Hearing Center is seeking a Medical Assistant/Patient Services Representative to support clinical and front-desk activities, including scheduling, patient check-in, and insurance verification. Under physician supervision, you will assist with care management and basic procedures.

Responsibilities include collecting co-pays, updating demographics, coordinating referrals, and handling inquiries while maintaining patient privacy and professional demeanor.

Qualifications

• Minimum education requirement is high school diploma or GED.
• Must hold and maintain Healthcare Provider CPR (CPR) and AED certification.
• Must hold and maintain Medical Assistant (MA) certification/registration, or equivalent.

Responsibilities

• Assist in all aspects of a medical practice under physician supervision.
• Handle patient check-in, scheduling, and insurance verification processes.
• Collect co-pays and other payments at the time of service.
• Notify clinical staff when patients arrive and provide documentation.
• Update demographics and insurance in the practice management system.
• Coordinate referrals and prepare patient treatment areas for visits.
• Provide basic clinical support including bandages, specimens, and assisting during procedures.
• Maintain privacy and professionalism in interactions with patients.

Skills

Customer service

Interpersonal skills

Detail oriented

Verbal communication

Computer proficiency

EHR knowledge

Typing 40 wpm

Privacy/compliance

Education

High school diploma or GED

MA certification/registration

Job description

The Hearing Center is seeking a Medical Assistant/Patient Services Representative to support clinical and front-desk activities, including scheduling, patient check-in, and insurance verification. Under physician supervision, you will assist with care management and basic procedures.

Responsibilities include collecting co-pays, updating demographics, coordinating referrals, and handling inquiries while maintaining patient privacy and professional demeanor.