Patient Care Coordinator/Office Manager

Greenville Hearing Center, LLC; Greenville (SC); On-site; USD 21,000 - 34,000; Part time

Job summary

Greenville Hearing Center, LLC in Greenville, SC is seeking a part-time Patient Care Coordinator/Office Manager to be the primary front desk contact for our audiology practice. You will handle scheduling, records, billing support, and patient communications to ensure a smooth patient experience.

This role offers growth toward multiple providers, with responsibilities expanding into marketing/outreach, insurance coordination, and clinic operations as the team grows.

Qualifications

• Proven experience in a medical office with strong office management skills.
• Familiarity with medical terminology to interpret notes and communicate with providers.
• Excellent organizational skills and multitasking ability.
• Strong interpersonal skills to build rapport with patients and staff.
• Proficiency with scheduling software and electronic health records (EHR).
• Comfort handling billing and payments accurately.
• Adaptable to changing priorities with professionalism and compassion.
• Knowledge of audiology office procedures preferred.

Responsibilities

• Coordinate patient appointments, ensuring efficient scheduling meeting needs and provider availability.
• Serve as first point of contact for patients via phone, email, or in person.
• Maintain EHR/EMR records, ensuring accuracy, currency and confidentiality.
• Communicate clearly with patients with hearing loss.
• Assist with medical administrative tasks including insurance authorization, billing, reminders and documentation.
• Support smooth clinic operations and patient flow.
• Assist with marketing and outreach to patients and referring offices.
• Maintain knowledge of audiology terminology to support staff and patient interactions.

Skills

Medical office experience

Office management

EHR

Scheduling software

Billing & payments

Interpersonal skills

Organizational skills

Audiology terminology

Job description

We are seeking a part-time (32 hours) Patient Care Coordinator/Office Manager to join our small Audiology office. In this vital role, you will be the dedicated front office staff for one provider. You will serve as the primary point of contact for patients with hearing loss, ensuring a smooth and positive experience from appointment scheduling to follow-up care. By keeping records organized and appointments and inquiries moving smoothly, you help patients access care and enable clinicians to focus on treatment. Behind the scenes, you will assist with marketing/outreach including social media content, insurance and billing, office organization and patient documentation.

This position offers an exciting opportunity for growth, with future plans for multiple providers as well as a full-time position.

Responsibilities

• Coordinate patient appointments, ensuring efficient scheduling that meets both patient needs and provider availability
• Serve as the first point of contact for patients, providing friendly assistance via phone, e-mail, or in person
• Maintain electronic health records (EHR) and electronic medical records (EMR), ensuring information is accurate, current, and confidential
• Communicate clearly with patients with hearing loss
• Assist with medical administrative support including insurance authorization, billing and payments, appointment reminders, and documentation management
• Facilitate smooth clinic operations and ensure timely patient flow
• Assist with marketing and outreach, both to patients and to referring medical offices
• Maintain some knowledge of audiology/hearing aid terminology and procedures to effectively support clinical staff and enhance patient interactions

Skills

• Proven experience working in a medical or dental office environment with strong office management skills
• Familiarity with medical terminology to accurately interpret clinical notes and communicate effectively with healthcare providers
• Excellent organizational skills with the ability to multitask
• Strong interpersonal skills to build rapport with patients and team members alike
• Proficiency in medical administrative support tasks such as scheduling software, and electronic health records (EHR)
• Comfort handling billing and payments accurately
• Ability to adapt quickly to changing priorities while maintaining professionalism and compassion
• Knowledge of audiology office procedures preferred

Join us in delivering outstanding patient-centered care. We value energetic and reliable professionals who thrive on making a positive impact every day. This role is an excellent opportunity for individuals passionate about healthcare administration and eager to contribute to a supportive team environment.