Patient Service Representative - Bradenton, FL

CQ Partners; Bradenton (FL); Vor Ort; USD 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Monthly bonus

Full-time hours

Paid holidays

PTO

Dental and vision insurance

Training provided

Zusammenfassung

Delta Hearing is seeking a dedicated Patient Service Representative for its audiology practice in Bradenton, FL. The role supports daily clinic operations, acts as the first point of contact with patients, and ensures accurate documentation and a smooth patient flow.

Responsibilities include greeting patients, scheduling, insurance verification, EMR data entry, and coordinating hearing aid orders. A fast-paced clinical environment requires strong communication and organizational skills.

Qualifikationen

• Experience in a medical front desk environment is preferred.
• Proficient with medical software systems and data entry.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to maintain accuracy in a fast-paced clinical setting.
• Respect for patient privacy and HIPAA compliance.

Aufgaben

• Greet and check in patients in person and over the phone.
• Answer multi-line phones and schedule appointments for providers.
• Perform patient check-out, collect payments, and process receipts.
• Verify insurance benefits and complete required documentation.
• Manage patient records and data entry in EMR/medical software.
• Coordinate hearing aid orders and ensure timely delivery.
• Communicate with vendors regarding inventory and supplies.
• Run appointment reminder protocols and generate reports.
• Maintain patient confidentiality per HIPAA regulations.
• Participate in ongoing clinical and administrative training.

Kenntnisse

Customer service

Multitasking

Organization

Communication

Tools

EMR software

Jobbeschreibung

Patient Service Reprsentative– Audiology Practice

Delta Hearing is a privately owned audiology and hearing healthcare practice serving the Sarasota and Bradenton communities. We are committed to delivering high-quality hearing healthcare services, advanced hearing technology, and an exceptional patient experience in a professional medical setting.

We are seeking a Front Office Patient Care Coordinator to support daily clinic operations and serve as the first point of contact for patients. This role is essential to maintaining efficient patient flow, accurate documentation, and excellent patient satisfaction. The patient care coordinator is the first point of contact for the patients, creating a warm, welcoming first impression is essential.

Schedule & Location:

Bradenton, FL

Monday–Thursday: 8:15 AM – 5:00 PM

Friday: 8:15 AM – 3:30 PM

Full-time, consistent schedule with guaranteed hours

Key Responsibilities:

• Greet and check in patients in person and over the phone in a professional medical office environment
• Answer multi-line phones and schedule appointments for multiple providers
• Perform patient check-out, payment collection, and receipt processing
• Verify insurance benefits and complete required documentation
• Manage patient records, data entry, and database maintenance (EMR/medical software)
• Coordinate hearing aid orders and ensure timely delivery
• Communicate with vendors regarding inventory and supplies
• Execute appointment reminder protocols (24- and 48-hour confirmation calls)
• Generate daily, weekly, and monthly operational reports
• Maintain patient confidentiality in compliance with HIPAA regulations
• Run daily, weekly monthly reports
• Participate in ongoing clinical and administrative training

Qualifications:

• Medical office or healthcare front desk experience preferred
• Strong computer skills and comfort with medical software systems
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Ability to work efficiently in a fast-paced clinical environment
• Strong attention to detail and accuracy
• Team-oriented with a patient-focused mindset

Compensation & Benefits:

• Competitive hourly compensation, Monthly Bonus.
• Guaranteed full-time hours
• Paid holidays
• Paid time off (PTO)
• Monthly office performance bonus
• Paid dental and vision insurance
• Comprehensive training provided (8–10 weeks)