Patient Care Navigator: Advocate & Care Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Georgetown University Hospital in Washington, DC, is seeking a Patient Care Coordinator to guide patients and families through the care journey, coordinate appointments and surgical services, and address barriers to care. You will support physicians and a multidisciplinary team to ensure a seamless patient experience.

This role suits an organized medical office professional who excels in details, collaboration, and compassionate service delivery across departments.

Qualifications

• Associate's degree required. (Bachelor's degree preferred)
• Minimum of one year of experience in a medical or clinical office setting, including experience as a Patient Registration Associate, Administrative Assistant, or in a comparable healthcare support role, required.
• CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE

Responsibilities

• Serve as a trusted navigator and advocate for patients and families, collaborating with physicians, clinical staff, and community resources to coordinate care and address barriers to services.
• Coordinate office visits, specialty consultations, diagnostic testing, surgical cases, hospital admissions, and preoperative and postoperative appointments.
• Manage referrals and communicate insurance requirements, potential financial responsibilities, appointment details, and procedure-preparation instructions to patients and families.
• Provide comprehensive administrative support to physicians, including managing calendars, coordinating meetings, answering calls, relaying messages, and preparing correspondence.
• Obtain, upload, scan, and accurately index medical records and clinical documentation within the electronic health record while supporting departmental quality, service, compliance, and outreach initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Insurance knowledge

Organizational skills

Prioritization

Education

Associate degree

Bachelor’s degree preferred

Job description

MedStar Georgetown University Hospital in Washington, DC, is seeking a Patient Care Coordinator to guide patients and families through the care journey, coordinate appointments and surgical services, and address barriers to care. You will support physicians and a multidisciplinary team to ensure a seamless patient experience.

This role suits an organized medical office professional who excels in details, collaboration, and compassionate service delivery across departments.