Patient Navigator

MedStar Health; Washington (District of Columbia); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Georgetown University Hospital in Washington, DC, is seeking a Patient Care Coordinator to guide patients and families through the care journey, coordinate appointments and surgical services, and address barriers to care. You will support physicians and a multidisciplinary team to ensure a seamless patient experience.

This role suits an organized medical office professional who excels in details, collaboration, and compassionate service delivery across departments.

Qualifications

• Associate's degree required. (Bachelor's degree preferred)
• Minimum of one year of experience in a medical or clinical office setting, including experience as a Patient Registration Associate, Administrative Assistant, or in a comparable healthcare support role, required.
• CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE

Responsibilities

• Serve as a trusted navigator and advocate for patients and families, collaborating with physicians, clinical staff, and community resources to coordinate care and address barriers to services.
• Coordinate office visits, specialty consultations, diagnostic testing, surgical cases, hospital admissions, and preoperative and postoperative appointments.
• Manage referrals and communicate insurance requirements, potential financial responsibilities, appointment details, and procedure-preparation instructions to patients and families.
• Provide comprehensive administrative support to physicians, including managing calendars, coordinating meetings, answering calls, relaying messages, and preparing correspondence.
• Obtain, upload, scan, and accurately index medical records and clinical documentation within the electronic health record while supporting departmental quality, service, compliance, and outreach initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Insurance knowledge

Organizational skills

Prioritization

Education

Associate degree

Bachelor’s degree preferred

Job description

About the Job

Summary of Position:

MedStar Georgetown University Hospital is seeking a compassionate, organized, and service-focused Patient Care Coordinator to help patients access the services they need while supporting physicians and the broader healthcare team. In this highly visible role, you will guide patients and families throughout their care journey, coordinate appointments and surgical services, address barriers to care, and help ensure a seamless patient experience.

This is an excellent opportunity for an experienced medical office professional who enjoys helping others, managing details, and collaborating with a multidisciplinary healthcare team.

Primary Duties and Responsibilities:

• Serve as a trusted navigator and advocate for patients and families, collaborating with physicians, clinical staff, and community resources to coordinate care and address barriers to services.
• Coordinate office visits, specialty consultations, diagnostic testing, surgical cases, hospital admissions, and preoperative and postoperative appointments.
• Manage referrals and communicate insurance requirements, potential financial responsibilities, appointment details, and procedure-preparation instructions to patients and families.
• Provide comprehensive administrative support to physicians, including managing calendars, coordinating meetings, answering calls, relaying messages, and preparing correspondence.
• Obtain, upload, scan, and accurately index medical records and clinical documentation within the electronic health record while supporting departmental quality, service, compliance, and outreach initiatives.

Minimal Qualifications:

• Associate's degree required. (Bachelor's degree preferred)
• Minimum of one year of experience in a medical or clinical office setting, including experience as a Patient Registration Associate, Administrative Assistant, or in a comparable healthcare support role, required.
• CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE

Knowledge Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Knowledge of medical terminology Managed Care Medicaid and HMO/PPO insurances necessary.
• Ability to deal effectively and professionally with a variety of different individuals.
• Ability to organize and prioritize work.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.