Patient Care Navigator & Advocate

US Oncology Inc.; Hackensack (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness program

HSA/FSA

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

EAP

PTO & holiday pay

Tuition discounts

Job summary

RCCA in Hackensack, NJ is seeking a Full-Time Patient Care Coordinator to act as the vital link between patients and their healthcare journey. You will coordinate referrals, schedule oncology-related appointments, and resolve insurance issues in a clinical environment.

The role requires strong communication and organizational skills, plus experience with medical billing systems and Microsoft Office. Training and benefits are provided in a supportive team setting.

Qualifications

• Accredited High School diploma or equivalent required. Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable. Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

Responsibilities

• Pre-appointment data collection: obtain basic chart information (diagnosis, referring physician, personal data, insurance).
• Ask patients questions to match with Network physician style and bedside manner.
• Inquire about patients' family, medical, social services needs.
• Coordinate referrals and schedules; resolve insurance billing and coding issues; contact agencies.
• Ensure accurate document is in the medical chart.
• Responsible for insurance verification and eligibility; assess patient financial needs; educate on benefits and copayments.
• Obtain pre-authorization of services.
• Obtain and maintain accurate patient demographics.
• Assist patients with financial resources.
• Provide educational materials to patient and family.
• Update and maintain patient education materials.
• Refer patients to agencies/services (housing, transportation, wigs, prosthesis, counseling, etc.).
• Network within the community to maintain resource lists for services.
• Respond to routine inquiries in a timely and professional manner.
• Seek help from senior staff to resolve non-routine issues.

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook & Word)

Medical billing systems

Job description

RCCA in Hackensack, NJ is seeking a Full-Time Patient Care Coordinator to act as the vital link between patients and their healthcare journey. You will coordinate referrals, schedule oncology-related appointments, and resolve insurance issues in a clinical environment.

The role requires strong communication and organizational skills, plus experience with medical billing systems and Microsoft Office. Training and benefits are provided in a supportive team setting.