Patient Scheduling Coordinator — Healthcare Operations

US Oncology Network-wide Career Opportunities; Hackensack (NJ); On-site; USD 21,463 - 28,929; Full time

Benefits offered by this job

Health, dental, and vision plans

Wellness program

HSAs/FSAs

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO) and holidays

Tuition discounts

Job summary

RCCA in Hackensack, NJ is seeking a Scheduling Coordinator to manage patient appointments and tests, answer calls, and coordinate communications between patients and medical staff.

You will schedule new and returning patients, enter referrals in EMR, collect co-pays, maintain scheduling templates, and assist with front-office tasks. A high school diploma and three years of office experience are required, with strong Microsoft Office skills and excellent communication.

Qualifications

• High school diploma or equivalent required.
• Minimum three years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls, assesses callers' needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Efficiently schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines. For new and referred patients, sets up in system with appropriate documentation and coding.
• Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or EMR.
• Collects co-pays, deductible and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.

Skills

Communication skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RCCA in Hackensack, NJ is seeking a Scheduling Coordinator to manage patient appointments and tests, answer calls, and coordinate communications between patients and medical staff.

You will schedule new and returning patients, enter referrals in EMR, collect co-pays, maintain scheduling templates, and assist with front-office tasks. A high school diploma and three years of office experience are required, with strong Microsoft Office skills and excellent communication.