Patient Care Coordinator

The US Oncology Network; Hackensack (NJ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Wellness program

Health savings account

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Employee Assistance Program (EAP)

Paid Time Off (PTO) and holiday pay

Tuition discounts

Job summary

RCCA in Hackensack, NJ is seeking a dedicated Full-Time Patient Care Coordinator to support the oncology care journey. You will manage referrals, schedule appointments, verify insurance, obtain pre-authorizations, and maintain accurate medical records with compassionate service.

Minimum two years' related experience and strong communication skills are required. Compensation ranges from $15.58 to $21.00 per hour with a comprehensive benefits package including health, dental, vision, 401(k), PTO,

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 2 years' related experience in medical billing, patient advocacy, or social services.
• Strong verbal communication and interpersonal skills.
• Proficient with computer systems and Microsoft Office Outlook & Word.

Responsibilities

• Pre-appointment outreach to collect basic chart information (diagnosis, physician, insurance).
• Ask patients questions to match with Network physician style and needs.
• Inquire about family, medical, social services needs.
• Coordinate referrals, schedule oncology-related appointments, and handle insurance/billing issues.
• Ensure accurate documentation in the medical chart and verify demographics.
• Assist with insurance verification, eligibility, and patient financial counseling.
• Obtain pre-authorizations and connect patients with financial resources if needed.
• Provide educational materials to patient and family and maintain update of resources.

Skills

Verbal communication

Interpersonal skills

Patient advocacy

Empathy

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Overview

Join RCCA as a Full-Time Patient Care Coordinator!

Overview

Join RCCA as a Full-Time Patient Care Coordinator! Are you passionate about making a difference in patients' lives? RCCA is seeking a dedicated and dynamic Patient Care Coordinator to serve as the vital link between patients and their healthcare journey. In this role, you will act as a medical liaison among the practice, hospitals, support services, and payors, ensuring a seamless experience for our patients.

Employment Type: Full Time

Location: Hackensack, NJ

Compensation: $15.58 - $21.00 per hour

Compensation packages based on your unique skills, experience, and qualifications

As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide: Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities.

We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

Responsibilities

• Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc.).
• Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
• Inquires about patients family, medical, social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
• Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments.
• Obtains pre-authorization of services.
• Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to patient and family.
• Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc.
• Networks within the community to learn about and maintain an agency & services resource list.
• Researches and responds to routine inquiries in a timely and professional manner.
• Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.

Qualifications

• Accredited High School diploma or equivalent required. Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable. Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public. Work may require minimal travel by automobile to other USON buildings.