Patient Care Coordinator

US Oncology Inc.; Hackensack (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness program

HSA/FSA

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

EAP

PTO & holiday pay

Tuition discounts

Job summary

RCCA in Hackensack, NJ is seeking a Full-Time Patient Care Coordinator to act as the vital link between patients and their healthcare journey. You will coordinate referrals, schedule oncology-related appointments, and resolve insurance issues in a clinical environment.

The role requires strong communication and organizational skills, plus experience with medical billing systems and Microsoft Office. Training and benefits are provided in a supportive team setting.

Qualifications

• Accredited High School diploma or equivalent required. Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable. Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

Responsibilities

• Pre-appointment data collection: obtain basic chart information (diagnosis, referring physician, personal data, insurance).
• Ask patients questions to match with Network physician style and bedside manner.
• Inquire about patients' family, medical, social services needs.
• Coordinate referrals and schedules; resolve insurance billing and coding issues; contact agencies.
• Ensure accurate document is in the medical chart.
• Responsible for insurance verification and eligibility; assess patient financial needs; educate on benefits and copayments.
• Obtain pre-authorization of services.
• Obtain and maintain accurate patient demographics.
• Assist patients with financial resources.
• Provide educational materials to patient and family.
• Update and maintain patient education materials.
• Refer patients to agencies/services (housing, transportation, wigs, prosthesis, counseling, etc.).
• Network within the community to maintain resource lists for services.
• Respond to routine inquiries in a timely and professional manner.
• Seek help from senior staff to resolve non-routine issues.

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook & Word)

Medical billing systems

Job description

Overview

Join RCCA as a Full-Time Patient Care Coordinator!

Are you passionate about making a difference in patients' lives? RCCA is seeking a dedicated and dynamic Patient Care Coordinator to serve as the vital link between patients and their healthcare journey. In this role, you will act as a medical liaison among the practice, hospitals, support services, and payors, ensuring a seamless experience for our patients.

Employment Type: Full Time

Location: Hackensack, NJ

Compensation: $15.58 - $21.00 per hour

Compensation packages based on your unique skills, experience, and qualifications

• Health, dental, and vision plans
• Wellness program
• Health savings account - Flexible spending accounts
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and holiday pay
• Tuition discounts with numerous universities.

We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

Responsibilities

• Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc.).
• Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
• Inquires about patients family, medical, social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
• Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments.
• Obtains pre-authorization of services.
• Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to patient and family.
• Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc.
• Networks within the community to learn about and maintain an agency & services resource list.
• Researches and responds to routine inquiries in a timely and professional manner.
• Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.

Qualifications

• Accredited High School diploma or equivalent required. Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable. Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public. Work may require minimal travel by automobile to other USON buildings.