Patient Care Coordinator

US Oncology Network-wide Career Opportunities; Hackensack (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO) and holidays

Tuition discounts

Job summary

RCCA is hiring a Full-Time Patient Care Coordinator in Hackensack, NJ. The role serves as the vital link between patients and their healthcare journey, coordinating referrals, appointments, and insurance matters.

The ideal candidate has a high school diploma, 2+ years in medical billing or patient advocacy, and strong communication and computer skills. This position offers comprehensive benefits and a structured team environment in a clinical setting.

Qualifications

• High School diploma or equivalent required; some college preferred.
• At least 2 years of related experience such as medical coding/billing, patient advocacy, or social services.
• Must articulate information clearly to others to perform responsibilities.
• Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word.

Responsibilities

• Before the first appointment, obtain basic chart information from the patient.
• Ask questions to match patient with network physician style and needs.
• Inquire about patient family, medical, social services needs.
• Coordinate referrals, schedule oncology appointments, and resolve billing issues.
• Ensure accurate chart documentation and maintain patient demographics.
• Verify insurance eligibility and educate patients on benefits and co-pays.
• Obtain pre-authorization of services and assist with financial resources.
• Provide educational materials to patient and family and maintain teaching materials.
• Refer to community agencies and services for support and resources.
• Network within the community to maintain a services resource list.
• Research inquiries and respond professionally to routine questions.
• Seek supervisor help for non-routine issues.

Skills

Verbal communication

Interpersonal skills

Computer literacy

Microsoft Office

Education

High School diploma or equivalent

Some college preferred

Tools

Medical billing systems

Job description

Overview

Join RCCA as a Full-Time Patient Care Coordinator!

Are you passionate about making a difference in patients' lives? RCCA is seeking a dedicated and dynamic Patient Care Coordinator to serve as the vital link between patients and their healthcare journey. In this role, you will act as a medical liaison among the practice, hospitals, support services, and payors, ensuring a seamless experience for our patients.

Employment Type: Full Time

Location: Hackensack, NJ

Compensation: $15.58 - $21.00 per hour

Compensation packages based on your unique skills, experience, and qualifications

• Health, dental, and vision plans
• Wellness program
• Health savings account - Flexible spending accounts
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and holiday pay
• Tuition discounts with numerous universities.

We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

Responsibilities

• Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc.).
• Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
• Inquires about patients family, medical, social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
• Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments.
• Obtains pre-authorization of services.
• Obtains and maintains accurate patient demographics.
• May assist patients with obtaining financial resources.
• Provides educational materials to patient and family.
• Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc.
• Networks within the community to learn about and maintain an agency & services resource list.
• Researches and responds to routine inquiries in a timely and professional manner.
• Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.

Qualifications

• Accredited High School diploma or equivalent required. Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable. Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public. Work may require minimal travel by automobile to other USON buildings.