Patient Care Concierge & Liaison

US Oncology Network-wide Career Opportunities; Hackensack (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO) and holidays

Tuition discounts

Job summary

RCCA is hiring a Full-Time Patient Care Coordinator in Hackensack, NJ. The role serves as the vital link between patients and their healthcare journey, coordinating referrals, appointments, and insurance matters.

The ideal candidate has a high school diploma, 2+ years in medical billing or patient advocacy, and strong communication and computer skills. This position offers comprehensive benefits and a structured team environment in a clinical setting.

Qualifications

• High School diploma or equivalent required; some college preferred.
• At least 2 years of related experience such as medical coding/billing, patient advocacy, or social services.
• Must articulate information clearly to others to perform responsibilities.
• Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word.

Responsibilities

• Before the first appointment, obtain basic chart information from the patient.
• Ask questions to match patient with network physician style and needs.
• Inquire about patient family, medical, social services needs.
• Coordinate referrals, schedule oncology appointments, and resolve billing issues.
• Ensure accurate chart documentation and maintain patient demographics.
• Verify insurance eligibility and educate patients on benefits and co-pays.
• Obtain pre-authorization of services and assist with financial resources.
• Provide educational materials to patient and family and maintain teaching materials.
• Refer to community agencies and services for support and resources.
• Network within the community to maintain a services resource list.
• Research inquiries and respond professionally to routine questions.
• Seek supervisor help for non-routine issues.

Skills

Verbal communication

Interpersonal skills

Computer literacy

Microsoft Office

Education

High School diploma or equivalent

Some college preferred

Tools

Medical billing systems

Job description

RCCA is hiring a Full-Time Patient Care Coordinator in Hackensack, NJ. The role serves as the vital link between patients and their healthcare journey, coordinating referrals, appointments, and insurance matters.

The ideal candidate has a high school diploma, 2+ years in medical billing or patient advocacy, and strong communication and computer skills. This position offers comprehensive benefits and a structured team environment in a clinical setting.