Patient Care Navigator & Admin Specialist

NHS Jobs; Leominster (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

NHS Jobs is seeking a dedicated receptionist/administrative assistant to support patient navigation and front-desk operations at the Kingsland Practice. You will help welcome patients, manage appointments, and coordinate with clinicians and external services to ensure smooth patient flow.

The role emphasizes confidentiality, data accuracy, and effective communication within a multidisciplinary team, with focus on safeguarding patient information and complying with practice procedures.

Qualifications

• Maintain accurate electronic patient records using the Practice clinical system.
• Register new patients and update demographic information.
• Process repeat prescription requests in accordance with Practice policy.
• Respond to authorised requests for test results whilst maintaining strict confidentiality.

Responsibilities

• Maintain accurate electronic patient records using the Practice clinical system.
• Register new patients and update demographic information.
• Process repeat prescription requests in accordance with Practice policy.
• Respond to authorised requests for test results whilst maintaining strict confidentiality.

Skills

Customer service

Communication

Empathy

Teamwork

Tools

EMIS Web

NHSmail

Anima

Practice management system

Job description

NHS Jobs is seeking a dedicated receptionist/administrative assistant to support patient navigation and front-desk operations at the Kingsland Practice. You will help welcome patients, manage appointments, and coordinate with clinicians and external services to ensure smooth patient flow.

The role emphasizes confidentiality, data accuracy, and effective communication within a multidisciplinary team, with focus on safeguarding patient information and complying with practice procedures.