Patient Services & Scheduling Navigator

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Professional development

Job summary

Cooper University Health Care is seeking a front desk, non-clinical navigator to support patient registration, scheduling, and discharge coordination. You will greet patients, collect copays, provide information, and serve as the first point of contact for families, ensuring a smooth patient experience.

The role emphasizes strong organizational skills, independent action, and excellent phone etiquette, with a focus on delivering Cooper’s values to patients and co-workers.

Qualifications

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Responsibilities

• Serve as the front line contact person for all incoming patients.
• Greet, register, schedule, collect point of service copays and provide general information to patients and families.
• Use AIDET to communicate and coordinate with patients.
• Be organized, act independently, and reflect Cooper’s values to customers and co-workers.
• Serve as patient’s non-clinical navigator during discharge coordination.

Skills

Customer service

Registration

Scheduling

Communication

Computer skills

Education

High School Diploma

Tools

Epic

Job description

Cooper University Health Care is seeking a front desk, non-clinical navigator to support patient registration, scheduling, and discharge coordination. You will greet patients, collect copays, provide information, and serve as the first point of contact for families, ensuring a smooth patient experience.

The role emphasizes strong organizational skills, independent action, and excellent phone etiquette, with a focus on delivering Cooper’s values to patients and co-workers.