Patient Care Liaison - Home Medical Equipment

Medical Service Co.; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

HSA Account w/Company Contribution

Pet Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth_

Job summary

Medical Service Co. is seeking a Hospital Liaison in Columbus, OH to manage institutional communications with patients, Case Managers, and referral sources within assigned facilities. The role includes intake processing, in-hospital setup coordination, and acting as the MSC liaison for equipment and supply needs.

The ideal candidate has at least one year of medical customer service experience, strong communication skills, and the ability to drive and lift up to 50 pounds; driving is required.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of medical customer service experience.
• Knowledge of intake implications of industry changes.
• Excellent communication and customer relations skills.
• Detail-oriented with strong interpersonal and organizational skills.
• Must be able to drive extensively and hold a valid driver's license.
• Must lift up to 50 pounds and perform setup tasks.
• Ability to walk, stand, bend, stoop for full workday.
• Must follow safety protocols when operating equipment.

Responsibilities

• Handle intake inquiries from Case Managers and document order information to meet coverage criteria.
• Assist with in-hospital set-ups for home-going oxygen and other home-going modalities.
• Respond to questions from Case Managers and referral sources about equipment needs, acting as a liaison between MSC and facility staff.
• Maintain open communication with patients/clients and referral sources while in the facility.
• Market MSC services to Case Managers and other referral sources within the designated facility.
• Maintain open communications with all referral sources and document frequency.
• Other duties as assigned.

Job description

Medical Service Co. is seeking a Hospital Liaison in Columbus, OH to manage institutional communications with patients, Case Managers, and referral sources within assigned facilities. The role includes intake processing, in-hospital setup coordination, and acting as the MSC liaison for equipment and supply needs.

The ideal candidate has at least one year of medical customer service experience, strong communication skills, and the ability to drive and lift up to 50 pounds; driving is required.