Hospital Liaison

Medical Service Company; Mansfield (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

HSA with company contribution

Pet Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

401k with matching

On-Demand Pay (Payactiv)

Paid vacation

Sick Days & Holidays

Job summary

MSC is hiring a Hospital Liaison for full-time, on-site work committed to coordinating patient communications between facilities, Case Managers, and MSC. The role involves intake, home-going oxygen setups, and ongoing liaison duties inside designated facilities.

Qualifications include a high school diploma or GED and at least one year of medical customer service experience, with excellent communication, organization, and driving capabilities. Ability to lift up to 50 pounds is required.

Qualifications

• One year (minimum) of progressively responsible medical customer service experience.
• Excellent communication and interpersonal skills.
• Detail oriented with strong organizational abilities.
• Must have a valid driver’s license and be able to lift up to 50 pounds.

Responsibilities

• Handle intake inquiries from Case Managers and document order information to meet coverage criteria.
• Assist with in-hospital set-ups for home-going oxygen and other home-going modalities.
• Respond to questions from Case Managers and referral sources within facilities as the MSC liaison.

Skills

Customer service

Communication

Team player

Organizational skills

Driving

Valid driver’s license

Lifting 50 pounds

Education

High school diploma or GED

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are hiring: FULL TIME WITH BENEFITS!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Hospital Liaison is responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated facilities.

• Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
• Assists with in-hospital set-ups for home-going oxygen and other home-going modalities
• Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility
• Markets our services to the Case Managers and other potential referral sources within the designated facility
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Qualifications:

Education:

Graduate of an accredited high school or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements:

• One year (minimum) of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to perform extensive driving as required for the position
• Must possess a valid driver’s license
• Must be able to lift and carry up to 50 pounds
• Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
• Must be able to safely operate equipment and follow all safety protocols.