Patient Care Liaison - Clinical

CHC; Akron (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

32 paid days off per year

Referral bonuses

403b with company match

Licensure fee reimbursement

Training opportunities

Employee Assistance Program

Job summary

CHC Addiction Services in Akron, OH seeks a Patient Care Liaison to enhance patient access, support clinical workflows, and maintain documentation within a federally aligned primary care clinic environment. This cross-functional role links patients, providers, staff, and external healthcare entities.

Duties include front desk operations, patient access, referral follow-up, preventive outreach, transportation when needed, and ensuring HRSA program requirements are met.

Qualifications

• Bachelor's degree in Social Work or 1+ year experience as CDCA, LCDC I or II
• Must have a valid driver's license and must pass a background check and drug test.
• Experience supporting clinical workflows and patient data documentation preferred.

Responsibilities

• Front desk and patient access operations
• Medical assistant workflows
• Referral follow-up and tracking
• Preventive care outreach
• Transportation of clients, as needed
• Continuity of care support
• HRSA Health Center Program Requirements
• Support accurate collection and documentation of required patient data elements

Skills

Front desk operations

Patient access

Care coordination

Documentation

Education

Bachelor's degree in Social Work

CDCA/LCDC I or II experience

Job description

CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio's efforts to treat and prevent substance use disorders since 1974.

We are looking for a Patient Care Liaison. The Patient Care Liaison is a cross-functional healthcare support role responsible for enhancing patient access, supporting clinical workflows, assisting with continuity of care activities, and maintaining accurate documentation processes within a federally aligned primary care clinic environment. This position serves as a key link between patients, providers, clinical staff, and external healthcare entities.

Duties Include:

• Front desk and patient access operations
• Medical assistant workflows
• Referral follow-up and tracking
• Preventive care outreach
• Transportation of clients, as needed
• Continuity of care support
• HRSA Health Center Program Requirements
• Support accurate collection and documentation of required patient data elements

Minimum requirements:

Bachelor's degree in Social Work or 1+ year experience as CDCA, LCDC I or II Must have a valid driver's license and must pass a background check and drug test.

Why you would love it here:

• Medical, dental and vision benefits for employees working 30+ hours weekly!
• 32 paid days off per year! (holidays, vacation, personal and sick days!)
• Referral Bonuses!
• 403b, with company match after one year!
• Professional licensure fee reimbursement!
• Company Sponsored Training Opportunities - based on position
• Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)!

CHC Addiction Services is an Equal Opportunity Employer and Provider of Services.

Non-Smoking Facility