Patient Care Liaison - Clinical

CHC Addiction Services; Akron (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision benefits (≥

Paid time off (32 days)

403(b) match

Licensure reimbursement

Training opportunities

Employee Assistance Program

Job summary

CHC Addiction Services in Akron, OH is seeking a Patient Care Liaison to enhance patient access, support clinical workflows, and maintain documentation in a federally aligned primary care clinic. You will serve as a key link between patients, providers, and external health entities, handle front desk operations, referral tracking, and continuity of care.

The role requires a high school diploma, sharp attention to detail, strong communication, and a valid driver's license with background and drug

Qualifications

• High school diploma or equivalent required.
• Exceptional attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively.
• Understanding of patient confidentiality standards.
• Must have a valid driver''s license and must pass a background check and drug test.

Responsibilities

• Front desk and patient access operations.
• Medical assistant workflows.
• Referral follow-up and tracking.
• Transportation of clients, as needed.
• Continuity of care support.
• HRSA Health Center Program Requirements.
• Support accurate collection and documentation of required patient data elements.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Independent / collaborative work

Education

High school diploma

Job description

Location: Akron, OH

Job Id: 5307-225

# of Openings: 0

CHC isa non‑profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio’s efforts to treat and prevent substance use disorders since 1974.

We are looking for a Patient Care Liaison. The Patient Care Liaison is a cross‑functional healthcare support role responsible for enhancing patient access, supporting clinical workflows, assisting with continuity of care activities, and maintaining accurate documentation processes within a federally aligned primary care clinic environment. This position serves as a key link between patients, providers, clinical staff, and external healthcare entities.

Duties Include

• Front desk and patient access operations
• Medical assistant workflows
• Referral follow‑up and tracking
• Transportation of clients, as needed
• Continuity of care support
• HRSA Health Center Program Requirements
• Support accurate collection and documentation of required patient data elements

Minimum requirements

• High school diploma or equivalent required
• Exceptional attention to detail
• Strong communication and customer service skills
• Ability to work independently and collaboratively
• Understanding of patient confidentiality standards
• Must have a valid driver's license and must pass a background check and drug test

Why you would love it here

• Medical, dental and vision benefits for employees working 30+ hours weekly!
• 32 paid days off per year! (holidays, vacation, personal and sick days!)
• 403b, with company match after one year!
• Professional licensure fee reimbursement!
• Company Sponsored Training Opportunities – based on position
• Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)!

CHC Addiction Services is an Equal Opportunity Employer and Provider of Services.