Patient Care Liaison & Clinic Support Specialist

Beltone; Crawfordsville (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP) – 30

Employee Engagement through Nectar – 1

401(k) (Non-Matching) Retirement Plan

Job summary

Beltone delivers premium patient care in a collaborative, empowering work environment. We are seeking an office administrator to support the Hearing Care Professional and manage daily clinic tasks.

Responsibilities include scheduling, patient liaison, payments, inventory, and ensuring HIPAA/state compliance. Proficiency in MS Office and flexible hours are required. Beltone is an Equal Opportunity Employer.

Qualifications

• High School diploma or equivalent is required.
• Preferred: 2 years' experience in office administration, sales, or customer service.
• Proficiency in MS Office.
• Flexible to work varying hours.

Responsibilities

• Administrative Support: Perform a range of office tasks efficiently.
• Patient Assistance: Support the Hearing Care Professional in guiding patients and serving as their primary liaison.
• Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.
• Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.
• Communication: Handle incoming calls and follow up with patients professionally.
• Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
• Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.
• Office Environment: Maintain a clean, welcoming workspace.

Skills

Customer service orientation

Team Player

Self-motivated

Organized

Decisive

Education

High School diploma or equivalent

Tools

MS Office

Job description

Beltone delivers premium patient care in a collaborative, empowering work environment. We are seeking an office administrator to support the Hearing Care Professional and manage daily clinic tasks.

Responsibilities include scheduling, patient liaison, payments, inventory, and ensuring HIPAA/state compliance. Proficiency in MS Office and flexible hours are required. Beltone is an Equal Opportunity Employer.