Patient Care Coordinator

Beltone; Storm Lake (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

Beltone is seeking a Patient Care Coordinator to deliver exceptional hearing healthcare by supporting patients through the visit, scheduling, and follow-up processes.

The role emphasizes office administration, data accuracy, and professionalism in communications, with emphasis on HIPAA compliance and a welcoming office environment.

Qualifications

• High School diploma or equivalent is required.
• 2 years of office experience is preferred.
• 2 years of customer service experience is preferred.
• Proficiency in MS Office is required.

Responsibilities

• Administrative support: perform general office duties and assist the Hearing Care Practitioner with the patient process.
• Scheduling mastery: utilize the scheduling system to maximize testing opportunities.
• Patient outreach: contact current, past, and potential patients and report results.
• Marketing & Community Engagement: collaborate to build community relationships and generate referrals.
• Professional communication: answer calls and messages professionally with timely follow-up.
• HIPAA compliance: document clinic forms to ensure HIPAA/state law compliance.
• Financial management: reconcile cash balance and manage accounts receivable/payable including deposits.
• Welcoming environment: maintain a clean, inviting office.

Skills

Customer service

Scheduling

Communication

Education

High School diploma or equivalent

Tools

MS Office

Job description

Hourly Rate - Commensurate With Experience

At Beltone, we are passionate about delivering the gift of hearing. As a Patient Care Coordinator, you change our patients' lives by providing an exceptional hearing healthcare experience. Our success is supported by a collaborative work environment where patient needs always come first. and employees are empowered!

Highlights

• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement: Collaborate with HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Welcoming Environment: Maintain a clean and inviting office and work environment.

Qualifications

Education

High School diploma or equivalent is required.

Experience

2 years of office experience is preferred.

Customer Service

2 years of customer service experience is preferred.

Technical Skills

Proficiency in MS Office is required.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO

Join Us! Beltone is proud to be recognized as America's Best Hearing Care Retailer. Best Customer Service provider and Best Midsize Employer, and the reason for our success is our exceptional team!

We are an Equal Opportunity Employer.