Patient Care Coordinator

Beltone; Spirit Lake (IA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

Beltone in Spirit Lake, IA is seeking a Patient Care Coordinator to deliver an outstanding hearing healthcare experience. You will support the Hearing Care Practitioner, manage scheduling, outreach, and patient communications with HIPAA compliance.

Join Beltone’s team, an Equal Opportunity Employer offering medical, dental, vision, 401k and PTO in a collaborative, patient-first culture.

Qualifications

• General office duties and support for the Hearing Care Practitioner (HCP).
• Help manage scheduling to maximize testing opportunities.
• Contact current, past and potential patients and report results.
• Collaborate on local marketing and community relationships for referrals.
• Answer calls professionally and ensure timely follow-up with patients.
• Ensure HIPAA compliance in documentation and forms.
• Reconcile cash balance and manage accounts receivable/payable.
• Maintain a clean and welcoming office environment.

Responsibilities

• Administrative support to assist HCP with patient process.
• Utilize scheduling system to maximize testing opportunities.
• Actively contact patients and track appointment results.
• Collaborate on local marketing and community activities.
• Answer inquiries and follow up with patients professionally.
• Process clinic forms to ensure HIPAA compliance.
• Reconcile cash balances and handle banking deposits.

Skills

Administrative Support

Scheduling Mastery

Patient Outreach

Marketing

Community Engagement

Professional Communication

HIPAA Compliance

Financial Management

Welcoming Environment

Education

High School diploma or equivalent

Job description

Hourly Rate - Commensurate With Experience

At Beltone, we are passionate about delivering the gift of hearing. As a Patient Care Coordinator, you change our patients' lives by providing an exceptional hearing healthcare experience. Our success is supported by a collaborative work environment where patient needs always come first. and employees are empowered!

Highlights

• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement: Collaborate with HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Welcoming Environment: Maintain a clean and inviting office and work environment.

Qualifications

Education

High School diploma or equivalent is required.

Experience

2 years of office experience is preferred.

Customer Service

2 years of customer service experience is preferred.

Technical Skills

Proficiency in MS Office is required.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO

Join Us! Beltone is proud to be recognized as America's Best Hearing Care Retailer. Best Customer Service provider and Best Midsize Employer, and the reason for our success is our exceptional team!

We are an Equal Opportunity Employer.