Patient Care & Insurance Support Specialist (Flexible Hours)

AdaptHealth LLC; Lutz (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

AdaptHealth LLC is seeking a Customer Service Specialist to support patients with front-end processes, insurance verification, and order processing. The role requires handling calls, documenting interactions, and explaining financial responsibilities to patients.

You will navigate EMR systems, coordinate with insurance carriers, and ensure accurate patient data and timely follow-ups. Strong communication and problem-solving are essential.

Qualifications

• High School Diploma or equivalent.
• 1 year of health care administrative/insurance customer service experience; two years for senior level.

Responsibilities

• Learn and understand the end-to-end front-end process to ensure service for patients.
• Answer inbound calls and make outbound calls in a fast-paced environment.
• Document call information according to SOPs.
• Explain products/services and provide information about insurance and payment responsibilities.
• Process orders, route calls, and follow up as needed.
• Verify documentation for accuracy and completeness.
• Enter and verify information in EMR and other systems.
• Coordinate with insurance and referrals to obtain authorization when required.
• Monitor payer guidelines and communicate with patients about options.
• Meet quality metrics and resolve patient issues with empathy and efficiency.

Skills

Customer service

Analytical thinking

Problem solving

Written and verbal communication

multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth LLC is seeking a Customer Service Specialist to support patients with front-end processes, insurance verification, and order processing. The role requires handling calls, documenting interactions, and explaining financial responsibilities to patients.

You will navigate EMR systems, coordinate with insurance carriers, and ensure accurate patient data and timely follow-ups. Strong communication and problem-solving are essential.