Patient Insurance & Care Support Specialist

AdaptHealth, LLC; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

AdaptHealth, LLC is seeking a Customer Service Specialist in Knoxville to support patients through the front-end process, answer calls, verify insurance, and schedule equipment delivery. You will work in a fast-paced environment, document interactions, and educate patients on financial responsibilities as applicable.

The role requires excellent communication, attention to detail, and the ability to navigate EMR systems while maintaining quality and patient care standards.

Qualifications

• Customer service experience in healthcare or related field preferred.
• Ability to verify information and document accurately in EMR systems.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and meet goals.

Responsibilities

• Answer inbound and outbound calls in a timely manner.
• Verify insurance information and patient details.
• Process orders and schedule equipment delivery as ordered by physician.
• Educate patients on financial responsibilities and coverage details.
• Document all interactions and maintain records per SOPs.
• Collaborate with team and management on payer trends and issues.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem solving

Attention to detail

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth, LLC is seeking a Customer Service Specialist in Knoxville to support patients through the front-end process, answer calls, verify insurance, and schedule equipment delivery. You will work in a fast-paced environment, document interactions, and educate patients on financial responsibilities as applicable.

The role requires excellent communication, attention to detail, and the ability to navigate EMR systems while maintaining quality and patient care standards.