Patient Experience & Insurance Support Specialist

AdaptHealth; Lutz (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

AdaptHealth is seeking a Customer Service Specialist to learn the front-end process and ensure patient success. You will handle calls, verify insurance, arrange orders, and educate patients on financial responsibilities. Strong communication and multitasking are essential as you navigate EMR systems and support a fast-paced team.

The role emphasizes accurate documentation, timely responses, and adherence to procedures while delivering compassionate service to patients and their families.

Qualifications

• High School Diploma or equivalent.
• 1 year healthcare admin/insurance customer service experience.
• Senior level: 2 years of related experience and 1 year of exact Medicare-related tasks.

Responsabilités

• Answer inbound calls and make outbound calls to patients.
• Educate patients on financial responsibilities when applicable.
• Process orders and schedule equipment per doctor instructions.
• Verify insurance and determine eligibility, coverage, and deductibles.
• Navigate EMR systems to obtain and review required documentation.
• Document call details and maintain accurate records.
• Address customer questions regarding products, services, and payer guidelines.
• Meet quality metrics and resolve customer issues with empathy.

Connaissances

Customer service

Communication

Problem solving

multitasking

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

AdaptHealth is seeking a Customer Service Specialist to learn the front-end process and ensure patient success. You will handle calls, verify insurance, arrange orders, and educate patients on financial responsibilities. Strong communication and multitasking are essential as you navigate EMR systems and support a fast-paced team.

The role emphasizes accurate documentation, timely responses, and adherence to procedures while delivering compassionate service to patients and their families.