Patient Services & Insurance Support Specialist

AdaptHealth, LLC; Rancho Cucamonga (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

AdaptHealth in Rancho Cucamonga, CA is hiring a Customer Service Specialist to guide patients through the front-end process, answer calls, and coordinate orders. You will verify insurance, obtain pre-authorizations, and enter data in EMR systems while delivering compassionate service.

The role emphasizes strong communication, multitasking, and meeting quality metrics in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent.
• 1 year health care admin/insurance customer service experience.
• Senior level requires 2 years experience and 1 year in Medicare certified setting.

Responsibilities

• Learn and understand the full front-end process to serve patients.
• Answer inbound and outbound calls; document information per SOP.
• Process orders, route calls, and follow up as needed.
• Verify insurance, determine eligibility, and obtain pre-authorization when required.
• Navigate EMR systems to access and enter documentation and authorizations.
• Meet QA metrics and assist in resolving customer issues.

Skills

Excellent customer service

Analytical problem solving

Decision making

Written and verbal communication

Multitasking and prioritization

Proficient in Microsoft Office

Technical aptitude for data flow in EM

Medicare/Medicaid knowledge

Independent and team collaboration

Adaptability in fast-changing env

Education

High School Diploma or equivalent

Tools

EMR systems

Insurance verification platforms

Job description

AdaptHealth in Rancho Cucamonga, CA is hiring a Customer Service Specialist to guide patients through the front-end process, answer calls, and coordinate orders. You will verify insurance, obtain pre-authorizations, and enter data in EMR systems while delivering compassionate service.

The role emphasizes strong communication, multitasking, and meeting quality metrics in a fast-paced healthcare environment.