Patient Care & Insurance Specialist (Flexible Hours)

AdaptHealth; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

AdaptHealth is seeking a Customer Service Specialist in Louisiana to support patients from referral to service. The role involves learning and managing the front-end process, handling inbound and outbound calls, and ensuring accurate documentation and scheduling as ordered by physicians.

The position requires insurance verification, potential pre-authorization, and clear communication with patients and internal teams. EMR systems and company guidelines ensure compliance and quality standards.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of health care administrative, financial, or insurance customer services experience.
• Senior level requires two years of work-related experience and one year of exact job experience.
• Medicare knowledge and understanding of payer guidelines preferred.

Responsibilities

• Answer inbound and outbound calls in a timely manner.
• Process orders and verify insurance information.
• Navigate EMR systems to obtain and enter documentation.
• Educate patients on financial responsibilities when applicable.
• Communicate with management regarding trends with insurance carriers.

Skills

Customer service

Analytical skills

Communication

Time management

MS Office

Medicare knowledge

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

AdaptHealth is seeking a Customer Service Specialist in Louisiana to support patients from referral to service. The role involves learning and managing the front-end process, handling inbound and outbound calls, and ensuring accurate documentation and scheduling as ordered by physicians.

The position requires insurance verification, potential pre-authorization, and clear communication with patients and internal teams. EMR systems and company guidelines ensure compliance and quality standards.