Healthcare Customer Service Specialist - Flexible Hours

AdaptHealth, LLC; New Orleans (LA); On-site; USD 22,000 - 30,000; Full time

Job summary

AdaptHealth, LLC in New Orleans seeks a Customer Service Specialist to guide patients through the front-end process, answer inbound calls, place orders, verify information, and schedule equipment as ordered by physicians.

The role requires excellent communication, problem solving, attention to detail, insurance knowledge, and the ability to use multiple EMR systems with empathy and efficiency in a fast-paced setting. AdaptHealth is an equal opportunity employer.

Qualifications

• High School Diploma or equivalent.
• 1 year healthcare admin/insurance customer service experience; senior level requires 2 years and 1 year of exact job experience.
• Exact job experience is in a Medicare certified setting.
• Strong communication, problem solving and attention to detail.
• Ability to navigate multiple EMR systems and document accurately.
• Knowledge of Medicare, Medicaid and Commercial health plan methods preferred.

Responsibilities

• Learn and understand the full front-end process to ensure successful service for patients.
• Answer inbound calls and emails in a timely manner according to goals.
• Document all call information per standard operating procedures.
• Answer questions about products, services, stores and general service line information.
• Process orders, route calls, and follow up as needed.
• Review documentation for accuracy and submit orders.
• Complete insurance verification to determine eligibility, coverage, and deductibles.
• Obtain pre-authorization if required and process physician orders to insurers.
• Navigate multiple EMR systems to obtain documentation and enter information.
• Communicate trends with insurance carriers to management.
• Ensure carriers are listed in the system or add them as needed.
• Meet quality assurance targets and KPIs; resolve customer issues with empathy.
• Maintain attention to detail, organization, and adapt to changing environments.

Skills

Excellent customer service

Analytical problem solving

Excellent communication

Multitasking

MS Office

Tech aptitude

Medicare knowledge

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

EMR systems

Authorization Guidelines

Insurance Guidelines

Fee Schedules

PECOS

NPI

EMR navigation

Job description

AdaptHealth, LLC in New Orleans seeks a Customer Service Specialist to guide patients through the front-end process, answer inbound calls, place orders, verify information, and schedule equipment as ordered by physicians.

The role requires excellent communication, problem solving, attention to detail, insurance knowledge, and the ability to use multiple EMR systems with empathy and efficiency in a fast-paced setting. AdaptHealth is an equal opportunity employer.