Patient Care Host | Member Experience Concierge

Crossover Health; Renton (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Disability Insurance

Job summary

Crossover Health in Renton, WA is seeking a Patient Care Host to deliver exceptional member service at the front desk and throughout visits. You will help members check in, answer questions about benefits, copays and eligibility, and coordinate with care teams to ensure a smooth patient experience.

Requires a bachelor’s degree or equivalent, 1 year in customer service, strong interpersonal and organizational skills, and comfort working in a health care setting. BLS certification is a plus.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in customer service.
• Excellent interpersonal skills and ability to work in a collaborative care team.
• Strong organizational skills and accountability.
• Experience with multitasking and handling member inquiries in a health care setting.
• BLS certification is preferred.

Responsibilities

• Welcomes members with hospitality and professionalism and assists with check-in.
• Assists with member questions, benefits and copays within the self-insured employer health plan.
• Schedules appointments, responds to calls and emails, and coordinates care delivery with providers.
• Supports special provider or patient requests and helps resolve issues promptly.
• Performs other duties as assigned.

Job description

Crossover Health in Renton, WA is seeking a Patient Care Host to deliver exceptional member service at the front desk and throughout visits. You will help members check in, answer questions about benefits, copays and eligibility, and coordinate with care teams to ensure a smooth patient experience.

Requires a bachelor’s degree or equivalent, 1 year in customer service, strong interpersonal and organizational skills, and comfort working in a health care setting. BLS certification is a plus.