Patient Experience Host — Health Center Concierge

Crossover Health; Renton (WA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off and 401K

Job summary

Crossover Health is seeking a Host to deliver exceptional member service at our clinic. You will assist with check-in, understand self-insured employer health plans, copays, coinsurance, and benefits, and guide members through the visit process.

The role emphasizes hospitality, teamwork with providers, and a proactive approach to member experience, with a comprehensive benefits package and opportunities for growth.

Qualifications

• 1 year of experience in customer service position.
• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products.

Responsibilities

• Welcomes each member with hospitality and professionalism.
• Delivers uncompromised service and outcomes.
• Resolves member questions and accommodates special requests.
• Assists with member check-in, benefits eligibility, and clinic workflows.
• Handles transactions to begin or complete visits.
• Engages with members by answering calls, scheduling appointments, and emailing responses.
• Collaborates with providers and staff to ensure a seamless patient-centered experience.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Conflict management

Education

Bachelor’s degree or equivalent experience

Tools

Apple products familiarity

Job description

Crossover Health is seeking a Host to deliver exceptional member service at our clinic. You will assist with check-in, understand self-insured employer health plans, copays, coinsurance, and benefits, and guide members through the visit process.

The role emphasizes hospitality, teamwork with providers, and a proactive approach to member experience, with a comprehensive benefits package and opportunities for growth.