Patient Care Office Admin

IntelliPro Group Inc.; Rapid City (SD); Presencial; USD 25.000 - 35.000; Jornada completa

Descripción de la vacante

IntelliPro Group seeks a proactive Patient Care Office Admin to join our Rapid City team on-site. You will handle patient registrations, verify insurance, schedule appointments, manage phone lines, and maintain accurate charts in the EMR system while delivering warm, professional service to patients and referral sources.

You'll coordinate practitioner schedules, support follow-up activities, protect PHI under HIPAA, and perform daily front-office operations.

Formación

• High school diploma or equivalent required.
• 2–4 years of customer service, administration, healthcare, or related field.
• Previous receptionist/front office experience in healthcare preferred.
• Experience with patient registration, insurance verification, appointment scheduling, and EMR preferred.

Responsabilidades

• Provide exceptional customer service to patients, referral sources, and internal team members.
• Establish and maintain positive relationships with patients and referral sources.
• Manage multiple phone lines and respond to patient, referral source, and internal inquiries professionally and promptly.
• Obtain, verify, and accurately enter patient demographic and insurance information.
• Maintain accurate and complete patient files, records, and documentation per policies and procedures.
• Prepare, organize, and file patient charts and related documentation per guidelines.
• Ensure clear, concise, accurate, and timely documentation of patient interactions and administrative activities.
• Coordinate practitioner schedules to ensure coverage for patient appointments and out-of-office calls.
• Support patient follow-up activities and assist with appointment coordination as directed.
• Perform daily front-office operations and provide administrative support as needed.
• Identify patient-related or operational issues and escalate to appropriate team members.
• Protect the privacy and security of PHI in accordance with HIPAA regulations.
• Maintain confidentiality of patient, employee, and company information.
• Carry out other duties, administrative responsibilities, and special projects as assigned.

Conocimientos

Customer service

Administration

Communication

Attention to detail

Educación

High school diploma

Herramientas

EMR

Descripción del empleo

Job Title: Patient Care Office Admin

Location: Rapid City, SD

Duration: Nov 11, 2026 Feb 1, 2027

Job Type: 100% On-site

Pay rate: $21.66/-hr on W2.

Responsibilities

• Provide exceptional customer service to patients, referral sources, and internal team members.
• Establish and maintain positive relationships with patients and referral sources.
• Manage multiple phone lines and respond to patient, referral source, and internal inquiries professionally and promptly.
• Obtain, verify, and accurately enter patient demographic and insurance information.
• Maintain accurate and complete patient files, records, and documentation in accordance with company policies and procedures.
• Prepare, organize, and file patient charts and related documentation according to established guidelines.
• Ensure clear, concise, accurate, and timely documentation of patient interactions and administrative activities.
• Coordinate practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
• Support patient follow-up activities and assist with appointment coordination as directed.
• Perform daily front office operations and provide administrative support as needed.
• Identify patient-related or operational issues and escalation them to the appropriate team members.
• Protect the privacy and security of Protected Health Information (PHI) in accordance with HIPAA regulations and applicable privacy requirements.
• Maintain the confidentiality of patient, employee, and company information.
• Perform other duties, administrative responsibilities, and special projects as assigned.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• 2–4 years of experience in customer service, administration, healthcare, or a related field.
• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment preferred.
• Experience with patient registration, insurance verification, appointment scheduling, and electronic medical records (EMR) preferred.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.