Patient Access Specialist I

StrideCare; Houston, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

StrideCare is seeking a Patient Access Representative I in Houston, TX to manage patient calls, assist with appointment scheduling, and relay clinic information. You will navigate EHR systems to book appointments, verify insurance details, and ensure accurate data entry while upholding patient privacy standards.

The role requires excellent communication, attention to detail, and the ability to multitask in a dynamic healthcare environment.

Qualifications

• Experience in a call center, healthcare setting preferred.
• Excellent verbal and written communication with professional demeanor.
• Able to multitask and maintain accurate documentation in a fast-paced environment.

Responsibilities

• Handle incoming calls and provide information to patients and caregivers.
• Coordinate appointment scheduling and confirmations using EHR and scheduling software.
• Verify patient information and insurance details during scheduling.
• Document patient inquiries and actions taken in the system with accuracy.
• Maintain patient confidentiality and comply with privacy regulations.
• Assist in onboarding and training of new team members and collaborate across clinics.

Skills

Call center experience

Healthcare customer service

Excellent communication

Multitasking

Data entry accuracy

Education

High school diploma

Tools

EHR software

Appointment scheduling software

CRM systems

Job description

StrideCare is seeking a Patient Access Representative I in Houston, TX to manage patient calls, assist with appointment scheduling, and relay clinic information. You will navigate EHR systems to book appointments, verify insurance details, and ensure accurate data entry while upholding patient privacy standards.

The role requires excellent communication, attention to detail, and the ability to multitask in a dynamic healthcare environment.