Patient Care Front Desk Specialist – EPIC Expert (On Site)

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Academic Medical Group Inc. seeks a Front Desk Specialist to support patient check-in/out and administrative duties in Tampa. You will verify demographics, collect co-pays, and assist scheduling while educating patients on financial policies.

The role requires EPIC EMR experience, strong customer service, and excellent communication to ensure smooth patient flow and a positive experience for all providers and staff.

Qualifications

• High school diploma or GED required.
• Experience in a healthcare front desk or patient-facing admin role.
• Proficiency with EPIC EMR and accurate patient documentation.

Responsibilities

• Check-in/out patients in EPIC accurately and efficiently.
• Verify demographics and insurance, collect co-pays, issue receipts.
• Screen for pre-certifications, authorizations, or referrals; explain financial policies.
• Assist patients on arrival; direct to appropriate clinical areas.
• Process appointment paperwork and support patient flow.
• Answer, screen, and route calls for timely communication.
• Schedule appointments per clinical and operational needs.
• Document patient information in EPIC for team communication.
• Balance cash drawer and reconcile daily payments.
• Maintain a welcoming front office and uphold safety procedures.

Skills

Patient registration

EPIC EMR

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc. seeks a Front Desk Specialist to support patient check-in/out and administrative duties in Tampa. You will verify demographics, collect co-pays, and assist scheduling while educating patients on financial policies.

The role requires EPIC EMR experience, strong customer service, and excellent communication to ensure smooth patient flow and a positive experience for all providers and staff.