Healthcare Front Desk Specialist | EPIC & Patient Concierge

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Academic Medical Group Inc is seeking a Front Desk Specialist in Tampa to provide efficient patient-facing support at check-in and check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure all documentation is complete for proper billing and patient flow.

You will educate patients on financial policies, screen for necessary pre-certifications or authorizations, and support clinicians with paperwork and coordination of care in a fast-paced front

Qualifications

• High School Diploma or GED.
• Healthcare front desk experience in a medical office or clinic preferred.
• Experience with patient check-in/check-out and scheduling workflow.

Responsibilities

• Handle patient check-in/check-out in EPIC with accuracy.
• Verify demographics and insurance information; collect co-pays and provide receipts.
• Screen for pre-certifications, authorizations, or referrals; educate patients on policies.
• Assist arrivals with paperwork and direct to appropriate clinical areas.
• Process appointment paperwork and support smooth patient flow for clinicians.
• Answer and route calls from patients, providers, and staff.
• Schedule appointments according to clinical and operational needs.
• Document patient information in EPIC for clear team communication.
• Reconcile daily payments and balance cash drawer at end of shift.
• Uphold safety protocols and deliver excellent customer service.

Skills

EPIC experience

Front desk

Customer service

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Academic Medical Group Inc is seeking a Front Desk Specialist in Tampa to provide efficient patient-facing support at check-in and check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure all documentation is complete for proper billing and patient flow.

You will educate patients on financial policies, screen for necessary pre-certifications or authorizations, and support clinicians with paperwork and coordination of care in a fast-paced front