Patient Care & Front Desk Specialist

Surgery Partners, Inc; Rockwall (TX); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health, dental, and VISN

Health Savings Account with employer

Life Insurance

PTO

401(k) retirement plan with company-m

And more!

Job summary

Key Whitman Eye Center- Rockwall is seeking a Patient Care Representative to manage front desk operations and ensure high-quality patient care. You will greet patients, verify data, schedule appointments, and maintain EMR documentation while upholding company values.

The role requires 1–3 years of healthcare reception experience, strong communication skills, and the ability to work independently or as part of a team in a fast-paced environment. CPR is preferred but not required.

Qualifications

• High School diploma or GED.
• 1-3 years of Healthcare reception related experience.
• Excellent verbal and written communication skills.
• Ability to work both independently and as a team player.
• Ability to work in a fast paced environment.
• CPR desired, but not preferred.
• HIPAA knowledge and compliance.

Responsibilities

• Greets patients as they arrive at the office in a friendly and professional manner.
• Collects and verifies patient data for accuracy and completeness.
• Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care.
• Checks patients in and out and schedules any needed appointments.
• Directs patients, vendors, visitors, customers and the general public as appropriate.
• Maintains accurate documentation in the patients EMR.
• Faxes and requests faxes of patient chart notes from satellite offices.
• Monitors patient flow and tracks patient wait times efficiently.
• Opens daily patient accounting controls, posts charges and closes controls.
• Schedules future appointments in adherence to policies and procedures.
• Maintain waiting room environment, appearance and patient comfort.
• Perform other duties as assigned by supervisor.

Job description

Key Whitman Eye Center- Rockwall is seeking a Patient Care Representative to manage front desk operations and ensure high-quality patient care. You will greet patients, verify data, schedule appointments, and maintain EMR documentation while upholding company values.

The role requires 1–3 years of healthcare reception experience, strong communication skills, and the ability to work independently or as part of a team in a fast-paced environment. CPR is preferred but not required.