Patient Care Coordinator – Eye Center Front Desk

Surgery Partners Brand; Rockwall (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

PTO

401(k) retirement plan with company-m​

Job summary

Key Whitman Eye Center is hiring a Patient Care Representative to manage front desk operations and ensure quality patient care at the Rockwall site. You will greet patients, verify data, and schedule appointments, while maintaining EMR accuracy and a welcoming environment.

The role requires 1–3 years in healthcare reception, strong communication skills, and the ability to work independently or in a team within a fast-paced setting.

Qualifications

• High School diploma or GED.
• 1-3 years of Healthcare reception related experience.
• Excellent verbal and written communication skills.
• Ability to work both independently and as a team player.
• Ability to work in a fast paced environment.
• Attention to detail and time management.
• CPR desired, but not preferred.
• HIPAA knowledge and compliance.
• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance
• PTO
• 401(k) retirement plan with a company match

Responsibilities

• Greets patients as they arrive at the office in a friendly and professional manner.
• Collects and verifies patient data for accuracy and completeness.
• Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care.
• Checks patients in and out and schedules any needed appointments.
• Directs patients, vendors, visitors, customers and the general public as appropriate.
• Maintains accurate documentation in the patients EMR.
• Faxes and requests faxes of patient chart notes from satellite offices.
• Monitors patient flow and tracks patient wait times efficiently.
• Opens daily patient accounting controls, posts charges and closes controls.
• Schedules future appointments in adherence to policies and procedures.
• Maintain waiting room environment, appearance and patient comfort.
• Perform other duties as assigned by supervisor

Skills

Verbal communication

Written communication

Team player

Attention to detail

Time management

HIPAA knowledge

CPR (desired)

Fast-paced environment

Education

High School diploma or GED

Job description

Key Whitman Eye Center is hiring a Patient Care Representative to manage front desk operations and ensure quality patient care at the Rockwall site. You will greet patients, verify data, and schedule appointments, while maintaining EMR accuracy and a welcoming environment.

The role requires 1–3 years in healthcare reception, strong communication skills, and the ability to work independently or in a team within a fast-paced setting.