Patient Care Front Desk Specialist

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to support the ambulatory/clinic front desk. You will register patients in the EMR, triage calls, collect payments, and assist patients with the patient portal, while upholding the mission and values of MLH.

The role emphasizes accuracy in scheduling, coding basics, and courteous patient service in a busy healthcare setting, with a focus on family-centered care and efficient workflows.

Qualifications

• Familiar with medical terminology and coding basics.
• Ability to communicate clearly with patients and staff.
• Strong organization to manage multiple front-desk tasks.
• Knowledge of scheduling, insurance data, and patient payments.

Responsibilities

• Register patients in the EMR and update demographics.
• Schedule appointments and confirm with patients.
• Collect co-pays and insurance data for accurate payments.
• Greet patients and respond to inquiries in person or by phone.
• Support front desk operations and patient portal assistance.

Skills

Medical terminology

Verbal and written communication

multitask organization

Customer service

EMR systems knowledge

Education

High School Diploma or Equivalent

Tools

EMR system

Job description

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to support the ambulatory/clinic front desk. You will register patients in the EMR, triage calls, collect payments, and assist patients with the patient portal, while upholding the mission and values of MLH.

The role emphasizes accuracy in scheduling, coding basics, and courteous patient service in a busy healthcare setting, with a focus on family-centered care and efficient workflows.