Patient Care Front Desk Specialist

methodisthealth; Jackson (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to support front desk operations in an ambulatory/clinic site. Responsibilities include registering patients, triaging calls, scheduling appointments, and collecting payments while upholding patient- and family-centered care.

The role emphasizes assisting patients with the patient portal and maintaining accurate charts in the EMR, with a focus on teamwork and compassionate service aligned with MLH values.

Qualifications

• Basic understanding of medical terminology.
• Knowledge of coding preferred.
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to use word processing and spreadsheet programs and standard office equipment.
• Ability to communicate verbally and in writing with others.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to handle stressful situations.
• Ability to operate standard office equipment such as PC, copier, fax machine, printer.
• Ability to perform basic arithmetic calculations.
• Ability to provide customer service consistent with MLH values.

Responsibilities

• Registers new patients and updates existing patient demographics by collecting detailed patient information.
• Schedules new appointments and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to requests for information in person or by phone.

Skills

Medical terminology

Coding knowledge

Scheduling

Insurance knowledge

Communication skills

Independent judgment

Education

High School Diploma or Equivalent

Tools

MS Word & Excel

Job description

Methodist Le Bonheur Healthcare is seeking a Medical Office Assistant to support front desk operations in an ambulatory/clinic site. Responsibilities include registering patients, triaging calls, scheduling appointments, and collecting payments while upholding patient- and family-centered care.

The role emphasizes assisting patients with the patient portal and maintaining accurate charts in the EMR, with a focus on teamwork and compassionate service aligned with MLH values.