Medical Front Desk Specialist: Patient Care & Scheduling

New York Health; Terryville (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental

Vision

Life Insurance

Short- and Long-term disability

401k Plan

generous PTO

8 paid holidays

Job summary

New York Health (NYH) is seeking a Medical Front Desk Receptionist to manage patient check-ins, scheduling, and front-office operations at our Port Jefferson site. You will greet patients, handle phone inquiries, and support the care team while maintaining a welcoming, organized reception area.

The role emphasizes accurate scheduling, courteous communication, and strict adherence to HIPAA guidelines. A high school diploma and patient-facing experience are required; a bachelor’s degree is

Qualifications

• High School diploma with at least 2 years of patient-facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1yr of an EMR experience-Preferred.

Responsibilities

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures
• Perform tasks as assigned for special projects.

Skills

Communication

Customer Service

Team player

Professionalism

HIPAA compliance

EMR experience

Education

High School diploma

Bachelor’s degree preferred

Tools

EMR system

Job description

New York Health (NYH) is seeking a Medical Front Desk Receptionist to manage patient check-ins, scheduling, and front-office operations at our Port Jefferson site. You will greet patients, handle phone inquiries, and support the care team while maintaining a welcoming, organized reception area.

The role emphasizes accurate scheduling, courteous communication, and strict adherence to HIPAA guidelines. A high school diploma and patient-facing experience are required; a bachelor’s degree is