Patient Care Front Desk Specialist

Trinity Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Trinity Health in Syracuse seeks a friendly receptionist to support office operations and ensure an efficient, patient-centered experience. You will greet visitors, manage the front desk, schedule appointments, and coordinate with providers and staff to keep workflows smooth.

The role requires solid communication, confidentiality, and basic computer skills. Experience in an office setting and a positive, service-oriented attitude are preferred.

Qualifications

• High school graduate or equivalent; secretarial training is a plus.
• 1–2 years of experience preferred in an office setting.
• Excellent communication skills, both oral and written.
• Customer service oriented with professional demeanor.

Responsibilities

• Schedule appointments on provider schedules.
• Pre-registration and patient check-in/check-out.
• Answer and route phone calls; provide telephone support.
• Review revenue reports; collect co-pays and balances.
• Scan and fax documentation; confirm appointments.
• Maintain confidentiality and professional customer service.

Skills

Communication skills

Customer service

Phone etiquette

Interpersonal skills

Education

High school diploma

Secretarial training

Tools

Office software

Telephone system

FAX/Copier

Typewriter

Job description

Trinity Health in Syracuse seeks a friendly receptionist to support office operations and ensure an efficient, patient-centered experience. You will greet visitors, manage the front desk, schedule appointments, and coordinate with providers and staff to keep workflows smooth.

The role requires solid communication, confidentiality, and basic computer skills. Experience in an office setting and a positive, service-oriented attitude are preferred.