Patient Care Front Desk Specialist

On Demand; Austintown Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Company-sponsored life insurance

Medical, Vision and Dental insurance

401K

Job summary

On Demand, based in Ohio, seeks a compassionate Customer Service Specialist to be the first contact for clients and visitors, delivering exceptional front desk support and caring client service.

You will greet clients, schedule services, assist with paperwork, verify insurance, and obtain prior authorizations while keeping accurate records and guiding patients through available treatment options.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED.
• Background check (BCI/FBI) and pre-employment drug screen required.
• Prior experience in administrative, custodial, or property management roles preferred.
• Prior experience with insurance verification preferred.

Responsibilities

• Greet clients and visitors with enthusiasm and professionalism, assist with paperwork and document filing, schedule services and obtain prior authorizations, and manage phone calls, assessments, and client inquiries.
• Advocate for treatment and provide information about our services.
• Properly and accurately document data related to client interactions.
• Perform other clerical duties including inventory and maintenance of supplies, copying, faxing, scanning, and mailing as assigned.

Skills

Customer service

Front desk

Communication

Scheduling

Education

High School Diploma or GED

Job description

On Demand, based in Ohio, seeks a compassionate Customer Service Specialist to be the first contact for clients and visitors, delivering exceptional front desk support and caring client service.

You will greet clients, schedule services, assist with paperwork, verify insurance, and obtain prior authorizations while keeping accurate records and guiding patients through available treatment options.