Patient Experience Front Desk Specialist

Clarkson Eyecare; Fairfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off and Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners in Ohio is seeking a Front Office Specialist to be the first contact for patients, guiding check-in/out and facilitating a smooth visit. This role requires strong customer service and basic computer skills to support daily operations.

Responsibilities include greeting patients, answering phones, verifying insurance, processing payments, and maintaining accurate flow sheets while ensuring confidentiality and HIPAA compliance.

Qualifications

• Minimum 1 year in a role interacting with customers/patients or equivalent experience.
• Previous medical office experience preferred, optometry/ophthalmology preferred.
• Ability to verify insurance and manage payments accurately.
• Commitment to HIPAA and patient confidentiality.

Responsibilities

• Greet patients warmly and manage check-in/check-out with accuracy.
• Answer phones and provide courteous service at all times.
• Support total patient experience and office workflow.
• Verify insurance authorizations and prepare flow sheets.
• Collect payments and reconcile cash at day end.
• Coordinate patient flow and communication across staff.
• Maintain general office duties and cleanliness per manager.

Skills

Customer Service

Communication

HIPAA knowledge

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

EyeCare Partners in Ohio is seeking a Front Office Specialist to be the first contact for patients, guiding check-in/out and facilitating a smooth visit. This role requires strong customer service and basic computer skills to support daily operations.

Responsibilities include greeting patients, answering phones, verifying insurance, processing payments, and maintaining accurate flow sheets while ensuring confidentiality and HIPAA compliance.