Fertility Patient Services Scheduler

Everleap Fertility; Massachusetts; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility is seeking a detail‑oriented Patient Services Scheduler to support the Concord, MA clinic. You will coordinate provider calendars, schedule patient appointments, and document care details in the EMR, while delivering friendly, patient‑centered service.

Ideal candidates have strong communication skills, experience in medical scheduling, and a proven ability to balance patient needs with provider availability in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years in a similar role.
• 3+ years in customer service.
• Experience in medical/healthcare is preferred.
• Experience with EMR software is preferred.

Responsibilities

• Manages schedule of assigned provider(s); assesses scheduling conflicts and problems with recommendations for solutions.
• Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record.
• Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for appointments as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Works closely with patients’ care team to coordinate total patient care.
• Comforts patients by anticipating their anxieties and answering their questions.
• Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items.
• Performs other related duties and responsibilities as assigned to support departmental and organizational objectives.

Skills

Customer service experience

Scheduling coordination

Education

High School Diploma or GED

Tools

EMR software

Job description

Everleap Fertility is seeking a detail‑oriented Patient Services Scheduler to support the Concord, MA clinic. You will coordinate provider calendars, schedule patient appointments, and document care details in the EMR, while delivering friendly, patient‑centered service.

Ideal candidates have strong communication skills, experience in medical scheduling, and a proven ability to balance patient needs with provider availability in a fast-paced environment.